| |October - 201819Robotic Process Automation and Artificial Intelligence ­ A Value Proposition Primer for CIOsBy Sammy Amirghodsi, VP, Data Management, Options Clearing Corporation (OCC)With increased focus on robotic process automation (RPA) to automate mundane and repetitive tasks, the next evolution in cognitive automation is now underway. Chief Information Officers CIOs are evaluating and deploying second generation cognitive RPA robots with artificial intelligence (AI) capabilities such as sentiment analysis, natural language, and machine learning to enhance the decision-making process and to more cognitively orient tasks traditionally reserved for humans.While traditional RPA has been around for several years, it gained extensive popularity around 2015. RPA addresses the need to provide a comprehensive business solution in order to address operational questions in a holistic manner. It utilizes existing disparate and isolated legacy systems by emulating the same daily manual activities that a human operator takes to link functionality within systems together. The smart RPA takes the concept one step further leveraging AI and machine learning to resolve and address exceptions that require cognitive intervention in an identical manner as a human.CIOs are now partnering with functional units in order to create an enterprise-level AI-enhanced RPA platform to drive cost savings. Additional benefits are: minimized institutional risks and increased efficiencies through a digitally augmented workforce. The combination of RPA and applied AI techniques allows organizations of all sizes to automate processes where prior automation was impossible with speed and reliability at Sammy Amirghodsithat a human operator takes to link functionality within systems together. The smart RPA takes the concept one step further leveraging AI and Sammy AmirghodsiCXO INSIGHTS
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